![]() ![]() The Lr4 authentication server is still working as far as I know, when I upgraded my computer last year it worked fine so that I could upgrade to CC, I had to do that since Lr4 doesn't support my 5K monitor, and you need a magnifying glass to read the text. If the authentication server vanishes then they will have to deal with that, since the customer is right to expect his software to keep working. A customer will expect to be able to keep moving the software to new hardware, or otherwise reinstall the software and for it to work. This is an issue for companies that sell perpetual licenses to software, and require authentication. ![]() I have seen examples of where they have pointed users of older than CS2 to upgrade to that version, rather than trying to deal with older versions. ![]() That server failed, and due to the expense of rebuilding it Adobe simply set up a new download with a freely available key. The situation is similar).The only Adobe product that I am aware of that no longer has a authentication server operating is Photoshop CS2. (You can for this replace the product CS6 Master Collection with Lr6. See here for a full account on activation count reset request. I strongly recommend everyone, to stay friendly, however. So if you get anything different than an activation count reset, ask to get transferred to a superior. Adobe customer care can reset the activation count, and they will do it for legit requests. Old software is not supported (standard guidance), except for activation count resets. I've tried calling, the chat feature, etc, no love.īy is a known problem with some chat agents, that they do not follow the correct guidance in such cases. I did pm Careeesa, so hopefully that will pan out, she's literally my last chance at this point. I had to update my compuer due to component failure and lost access to my stand-alone Lightroom 6 product in the process. I've tried calling, the chat feature, etc, no You may be able to send a Private Message to Massongill who provided a Correct answer in this thread, and has been helpful for others. I tried these exact steps this week and was told I needed to buy the cloud version, and they offered me a "discount" of $99. You will need you Serial Number for v6 (AND any previous versions if v6 was an upgrade for you) You need to be logged in with this forum. If the chat window fails to open, or is non-responsive, use a different device, a different computer, smartphone, or tablet to begin the interaction. You may be able to send a Private Message to Massongill who provided a Correct answer in this thread, and has been helpful for others. ![]()
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